Privacy Policy/Disclosure

We realize you may have strong concerns about the security and confidentiality of your personal information on the internet. This page outlines in further detail our information practices.

This policy was last updated on 2013-Oct-10 to provide a few minor clarifications and to add information relating to security of our new volunteer sign-up functionality; view previous version.

Information We Collect & How We Use It

Personal Information

"Personal information" is information that personally identifies you, such as your name, email address or billing information.

Helping Hands-Harboring Hope collects no personal information about you when you visit our Web site unless you voluntarily provide it. If you choose to provide us with personal information, such as by sending a message to an e-mail address on this Web site, or by filling out a form and submitting it through our Web site, we will use that information to respond to your inquiries/requests or to otherwise fulfill the stated purpose of the communication.

We are committed to responsible management of information gathered, keeping your personal information confidential, and do not rent, sell, or exchange our mailing lists. Email addresses submitted when using our "tell a friend" feature are not retained or used for any other purpose.

When you volunteer to assist with one of our projects, we may need to share your name and/or email address with the related partner organization in order to coordinate logistics. If they require further details, we will contact you for permission before sharing.

In other limited circumstances, we may be required by law to disclose information you submit.

Traffic Statistics

Like most Web sites, we automatically record Web site traffic statistics and usage information for our site. This information does not identify you personally and we do not use this information to track or record information about individuals.

Our "server logs" typically include your web request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. In addition, we also use a web analytics tracking service to provide us with more in-depth analysis (see "Google Analytics" section below).

With this data we learn things such as the number of visitors to our site, what pages they visit, and the types of technology our visitors use. Gathering this data helps us investigate any issues with the site, but also lets us track usage statistics and to make improvements based on that data.

Google Analytics

This web site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" to collect anonymous data about the use of web sites by visitors. The information generated about your use of this Web site (including your IP address) is transmitted to and stored by Google on its servers.

Google will use this information for the purpose of evaluating your use of the web site, compiling reports for us on web site activity for web site operators and providing other services relating to web site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.


Cookies are small text files containing a string of characters and placed by your browser on the hard drive of your computer or mobile device when you visit our site.

There are two types of cookies: Session cookies that expire when you close your browser, and Persistent cookies that stay on your computer until you delete them. These cookies allow us to distinguish you from other visitors to our site, which helps us to provide you with a good experience when you browse our site but also helps us to improve our site.

The contents of a cookie file can be read by our Web site's server, which is generally the only computer that can read it. The cookie is sent back unchanged by your browser each time it accesses our server. We use cookies as part of our Web site usage analysis. For example, when you return to our site, a persistent cookie lets us recognize you as a returning visitor.

Any cookies set by our Web site are termed "first-party" cookies (i.e. they are set with the same domain or subdomain that is shown in your browser's address bar), including cookies set by Google Analytics. We do not currently utilize any components or widgets that set third-party cookies associated with any other domain.

You can delete these cookies at any time without significantly impacting how our Web site functions for you. You can also set your Web browser to warn you about attempts to place cookies on your computer, or to limit the type of cookies you allow. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit


We believe you should have choices on how your personal information is used beyond the initial reason for which the information was provided.

When possible, we prefer to offer you options to "opt in" rather than forcing you to "opt out". We do not assume that because you express an interest in supporting one particular cause that you also wish to receive ongoing contact from us for other purposes.

So when you pledge to donate funds or volunteer to support one of our projects using our online forms, you will see explicit options to also participate in other aspects of our community — for example, signing up to receive email updates on how your funds are being used. You have the freedom to check those boxes or not as you see fit.

If you decide to "opt in" and later change your mind at some point in the future you may readily change your level of participation and involvement with our organization by simply contacting us to request what you wish.

To "opt out" of being tracked by Google Analytics across all Web sites visit


We take reasonable steps to protect the security of the information we collect.

We do not store or retain your personal information within our Web site. An exception to this is when you use our sign-up page to volunteer for specific time slots for a particular event, such as Salvation Army Bell Ringing. Volunteer signup information for these events is stored in a secure database within our hosting account, and is protected from unauthorized access and improper use through unique id/password accounts. The nature of data stored is limited to what you see on the sign-up form, i.e. contact information and preferences.

When pledging funds to support one of our projects, do not send sensitive information such as credit/debit card numbers or account numbers by email or via our Pledge Funds form. The electronic mail transmission generated by our Pledge Funds form is not necessarily secure and is not encrypted. Instead, contact us by phone or in person to process your pledge information, or send your personal check to the mailing address below.

Some links within our Web site take you to other external sites. Once you access another site, you are subject to the terms of use and privacy policy of that site. HH-HH is not responsible for the privacy practices or content on sites outside our domain of You are encouraged to review their policies and decide for yourself.


You have every right to review the specific personal information we have on file for you, with the opportunity to correct inaccuracies, update, or delete information.

If you wish to do this, or have questions or concerns regarding any of the practices outlined here, please get in touch with Darlene Terry at Helping Hands-Harboring Hope using any of the contact methods noted in our footer below. Please explain what you need and we will be happy to comply.